Rental Policies

Additional drivers must have a valid drivers license and appear at the rental counter with the primary renter. There is an additional charge of 25.00 USD per day for an additional driver and a limit of one additional driver per rental contract. Additional drivers must be 21 or older. A legal spouse or domestic partner need not appear at the rental counter and is not subject to the daily charge, but must have a valid driver’s license.

Rentals originating in the United States: Most vehicles rented in the US can be driven throughout US and Canada. Some vehicle classes like Exotics, Large Passenger or Cargo Vans, and other specialty vehicles may not be allowed to travel outside of the US. Please reach out to the renting location directly for details on cross-border restrictions. Most locations do not allow travel into Mexico. If you wish to travel into Mexico, you will be required to purchase additional insurance to cover the vehicle while in Mexico. Please contact the reservation location branch directly to determine limitations and availability.

Customers who reside in the United States, U.S. Territories, or Canada

Customers who reside in the U.S., U.S. Territories, or Canada must present a valid, unexpired government-issued Driver’s license which includes a photograph of the customer. Digital licenses are not accepted. The driver’s license must be valid for the entire rental period.

Members of the United States Armed Forces who are on active duty may present an expired home state license under the following conditions: 

They also present an Active Military ID, and 

They are in compliance with their military extension policy of the state which issued the license. These policies vary by state and customers are encouraged to check with the appropriate department of motor vehicles for more information. 

Customers traveling to the U.S. and Canada from other countries

It is important that customers check with the appropriate Department of Motor Vehicles in the States or Provinces in which they intend to travel to ensure compliance with their various licensing laws. The following practices are used to ensure the customer is presenting a facially valid license at the time of rental.

Customers traveling to the United States and Canada from another country must present the following: 

Their home country driver’s license, and

If the home country license is in a language other than English (or French, for rentals in Canada) and the letters are English (i.e. German, Spanish, etc.) an International Driver’s Permit is recommended, but not required, for translation purposes in addition to the home country license.

If the home country license is in a language other than English and the letters are not English (i.e.alphabet is not an extended Latin-based alphabet like German or Spanish but is Russian, Japanese, Arabic, etc.) an International Driver’s Permit is required. 

If an International Driver’s permit cannot be obtained in the home country, another professional, type-written translation may be substituted. In either case the home country license must also be presented. 

Customers may not rent a vehicle solely with the International Driver’s Permit. The International Driver’s Permit is a translation of the individual’s home country license and is not considered a license nor is it considered valid identification.

In some locations, including but not limited to offices in Arizona, California, Georgia, New Mexico, Nevada, and Texas, customers may be asked to provide additional valid government-issued documentation.

Other requirements

Photocopies of Driver’s Licenses are not accepted

“Learner’s Permits” are not accepted.

Any license which, on its face, restricts the licensee to the use and operation of a vehicle equipped with a form of a breathalyzer apparatus is not accepted.

Temporary Driver’s Licenses may be refused if the renting location is unable to otherwise verify the customer’s identity or verify the authenticity of the temporary license. Additional Government-issued identification may be required.

Airport Concession Fee Recovery (ACFR) – This fee is to reimburse Instant Luxury Rentals for concession fees paid to the airport (or train station) for each rental.  

Premium Location Charge (PLC) – This fee is to reimburse Instant Luxury Rentals for amounts paid in connection with its operation at the facility. 

Concession Recovery Fee (CFR) – This fee is to reimburse Instant Luxury Rentals for concession fees paid for each rental at this location.   

Customer Facility Charge – The Airport requires that all car rental companies collect this fee.  The money collected is used to pay for new car rental facilities. 

Energy Surcharge – Separate and apart from the costs of fueling rental vehicles, energy costs represent a substantial portion of Instant Luxury Rentals’s operating expenses. To offset the significant costs of utility charges, bus fuel, oil and grease, and related costs, Instant Luxury Rentals is separately imposing an Energy Surcharge. This charge is not intended to reflect a precise measure of Instant Luxury Rentals’s actual energy costs incurred to serve a particular customer. 

Ferry Transaction Recovery Fee – This fee is to reimburse Instant Luxury Rentals for Ferry fees paid to the City Centre Terminal Corp (Billy Bishop Airport). 

Garage Recovery Fee – This fee is to reimburse Instant Luxury Rentals for certain service facilities charges at the rental location. 

Hotel Concession Fee Recovery (HCFR) – This fee is to reimburse Instant Luxury Rentals for concession fees paid to the hotel for each rental. 

Parking Charge Recovery Fee – This fee is to reimburse Instant Luxury Rentals for the high cost of parking at this location. 

Vehicle License Recovery Fee (VLF) – This fee is forInstant Luxury Rentals’ recovery of the proportionate amount of vehicle registration, licensing and related fees applicable to a rental. 

AC Recovery Fee – Vehicle manufacturers pay a federal excise tax on air conditioners installed in vehicles and pass this cost on to Instant Luxury Rentals.  The Air Conditioner Surcharge is Instant Luxury Rentals’s recovery of this fee. 

Seasonal Tires Fee – The Government of Quebec has mandated that vehicles must have snow tires during winter driving season. To offset the cost of installation, de-installation, storage and re-installation of snow tires and regular tires, we are imposing a Seasonal Tire Recovery Fee on all rentals of vehicles registered in Quebec.

A major credit card or bank-issued debit card -depending on the vehicle- in the renters name is required for all rentals. Contact branch for details. The following forms of payment are accepted at the end of the rental.

Visa
Mastercard
American Express
Discover
Debit Card
Check
Cash
Money Order

Please read the Renter Requirements Policy for details pertaining to deposits and general rental requirements at this location. Additional authorizations from your account will be obtained to cover the cost of the rental charges. Instant Luxury Rentals is not responsible for any overdraft fees incurred.

As a customer, you have a choice as to how you would like to pay for fuel.

Option 1- Prepay Fuel This option allows the renter to pay for the tank of gas at the time of rental and return the tank empty. No refunds will be issued for unused gas.

Option 2 – We Refill This option allows the renter to pay Enterprise at the end of the rental for gas used but not replaced. Price per gallon will be higher than local fuel prices.

Option 3- You Refill This option allows the renter to return the vehicle with the same amount of gas as received to avoid extra fuel charges.

All renters and additional drivers must be 21 or older and have a major credit card (or for some vehicles, a bank-issued debit card) and a valid drivers license. 

For some Exotic vehicles, Renter must provide proof of a full coverage, transferrable auto insurance policy in their name with sufficient coverage for vehicle rented.

Renter full coverage auto insurance policy requires the following coverages to reflect (only for rental duration): 

1. Bodily Limit $100k/$300k.
2. Property Damage $50k.
3. Comprehensive: with a maximum $1,000 deductible.
4. Collision: with a maximum $1,000 deductible.

Licenses from outside the USA or Canada also may require an international drivers permit. International drivers permits are valid only if presented with the original local license. Individuals with learners permits, temporary or restricted licenses are not eligible to rent. This is only a summary. For additional details, please reference the Drivers License Information Policy.

Age

Renters must be age 21 or older.

Non Credit Card Deposits

Debit Cards are accepted at the time of rental for certain vehicles. Contact branch for details. Debit cards may always be used at the end of a rental to pay for the final charges.

Deposit Amounts

An authorization of 500.00 – 20000.00 USD above the cost of the rental will be taken and the funds will not be available for your use until after the vehicle has been returned. Cash, prepaid cards, and money orders are not an acceptable form of rental deposit. Once a reservation is received, the local branch may reach out to customers within 48 hours to confirm details and pricing of the rental.

Renter may purchase Roadside Assistance Protection (RAP) from Owner for an additional fee. If Renter purchases RAP, Owner agrees to contractually waive Renter’s responsibility for the cost to provide 24/7 roadside assistance (where available) which includes replacement of lost keys (including remote entry devices), flat tire service (if no inflated spare is available, the vehicle will be towed. Cost of a replacement tire is not covered by RAP), lockout service (if the keys are locked inside the vehicle), jumpstarts, and fuel delivery service for up to 3 gallons (or equivalent liters) of fuel if Vehicle is out of fuel. Roadside Assistance Protection services are only available in the United States and Canada. If Renter does not purchase RAP, or RAP is invalidated for contractual breach of agreement, roadside assistance will be available, but standard charges will apply. RAP does not apply in Mexico. For roadside assistance call 1-877-736-8553.

Our TollPass Program is our electronic toll collection program which allows our renters to drive through electronic toll lanes and pay tolls electronically, without having to stop and pay cash. In addition, many toll plazas have converted to all electronic tolling and removed the option for travelers to stop and pay cash at toll plazas. The TollPass Program is offered in different ways, depending on where you rent.

Video Acknowledgement with Identification Required upon Inspection:

In order to enhance the protection of our valuable assets, ensure proper identity validation, and comply with insurance requirements, Instant Luxury Rental’s Rental Agreement mandates the use of a video acknowledgement with identification upon inspection. This policy serves multiple critical purposes that contribute to the security and transparency of our rental process.

Protection of Valuable Assets:

Our fleet of luxury vehicles represents substantial investments. By implementing a video acknowledgement, we can accurately document the condition of the vehicle before and after the rental period. This documentation provides crucial evidence in case of any disputes or claims related to damages, ensuring that both parties have a clear record of the vehicle’s condition.

Identity Validation:

The requirement for identification in the video acknowledgement process ensures that the individual renting the vehicle matches the information provided during the reservation process. This step helps prevent fraudulent activities and unauthorized use of our vehicles, fostering a safe and trustworthy rental environment.

Compliance with Insurance Requirements:

Insurance coverage is a critical aspect of our rental services. Video acknowledgements with identification play a vital role in meeting the requirements of our insurance partners. Accurate and verifiable documentation of the vehicle’s condition and the renter’s identity assists in expediting the claims process in case of an incident, benefiting both parties involved.

Transparency and Accountability:

By capturing a video acknowledgment with identification, we create a transparent and accountable rental process. This practice ensures that all aspects of the rental agreement, including the vehicle’s condition and the renter’s identity, are clearly documented and agreed upon by both parties.

Your Peace of Mind:

At Instant Luxury Rental, our priority is to provide you with a seamless and secure rental experience. The video acknowledgment with identification requirement is designed to protect our assets, verify the renter’s identity, and facilitate insurance procedures. Rest assured that this policy is in place to benefit you and safeguard the interests of all parties involved.

By completing the video acknowledgement with identification upon inspection, you contribute to the mutual understanding and trust that underpin our rental agreements. Thank you for your cooperation in ensuring a responsible and protected rental process.

If you have any questions or concerns about this policy, please don’t hesitate to reach out to our customer support team.